Inform, promote and enhance customer relations–we can deliver your message to a captive audience in a way that no other form of marketing can.


Messages-on-hold have been producing professional, broadcast quality on-hold recordings for small and large kiwi businesses alike for over 2 decades. From 5 star Hotels and International Airlines through to local Florists and even Schools — we can add voice to your business with dynamic messages that resonate with your callers.
Remember too, our service is all-inclusive with no hidden charges, unlike other providers. We make the process easy; from the initial ideas to script writing, voicing, licensed background music and equipment — we take care of everything, making sure your messages are kept up-to-date and sounding sharp.
Plus, we tailor packages exactly to your requirements and budget, so making your business sound great is a small investment worth making.

“Messages on hold has differentiated us from our competition and the constant updating is effortless for City Sales. They’re easy to deal with and clearly interested in our business. Highly recommended.”
Martin Dunn, Managing Director, City Sales ltd.


A1 Air New Zealand
A2 SkyCity
A3 Avis
A4 Hoyts Cinema
A5 Barfoot and Thompson
A6 PitStop
Archibald and Shorter Roverland
Crowne Plaza


You know your business inside out, how about your clients?

On hold messaging is the perfect opportunity to keep callers tuned in to your products/services as they evolve and express the core values of your business. Whether you’re running a special, launched a new product, or wish to convey your company’s history; we can get your message across to a captive audience whilst acutely reducing caller abandonment and projecting a professional image. Quite simply, we’re here to turn hold time to your advantage.


  • Inform callers of your complete range of products/services
  • Reinforce branding & current campaigns
  • Address commonly asked questions
  • Drive awareness and alert callers to current specials
  • Express company history/ philosophy
  • Prevent caller hang-ups & increase customer loyalty


*On average 7 out of every 10 callers are placed on hold
The inbound telephone call centre

*88% of callers prefer to listen to messages on hold rather than silence or the radio
(Maxi marketing magazine)

*18 % of callers surveyed actually made a purchase based on offer they heard while on hold
Stan Rap and Tom Collins of Maxi marketing

*Callers who hear information on hold will stay on the line 3 times longer than silence.
North American Telecom

*60% of callers placed on hold with silence for longer than 40 seconds hang-up.
34 % of those callers will not call back.
USA business telephone today

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Where sounding “on-message” all starts

Effective copy for the spoken word needs to be considered and concise –enabling you to hold the attention of listeners. Great copy for the spoken word doesn’t just hold their attention – it engages and convinces callers you deserve their business. With over 20 years’ experience, we know what makes copy work On-Hold and we know how to deliver – all we require is a basic brief and we’ll take it from there.

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Voice Talent

micAdding voice to your message

Great voice talent comes in all tones and textures which is why we’ve bought together a selection of versatile, sought after professionals to cover the spectrum.
Some you’ll recognise as current and past Station voices for major Television Networks, others are Radio personalities.
All have the vocal experience and dexterity to convey a brand message with our Professional IVR and On Hold productions.

Voice Talent


Hitting the right note with callers

Creating the right brand personality for your business often comes down to good music, which is why we offer a vast and diverse selection of quality, royalty-free tracks for every Brand and every occasion. Plus, with access to thousands more, if we don’t have exactly what you require on hand, we’ll set about hunting down the perfect track for your production.

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equipmentDelivering the message

Messages on hold use the latest in digital playback technology. Fully compatible with all commercial phone systems with music- on-hold capabilities, our equipment offers digital audio quality, assured reliability and message updates via email. We professionally install and maintain all equipment and give you the option of rental or outright purchase, both at economical rates. In some cases your phone system may have internal messaging capabilities, in this instance we simply provide your phone technicians with an audio file in the correct format to upload.

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Free Trial

Discover how it works – with no strings attached…

The best way to evaluate Messages-on-hold is by requesting a free tailored demonstration for your business. This is an ideal opportunity for you to experience the advantages of our service – with no risk and no obligation for a full 30 days. In addition to giving you an example of our production quality, you’ll also experience our fast turn-around time. Set us to the test and we’ll place a personalised on-hold system in your business free for 30 days…no obligation, no hard sell and no hassle.

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Get in Touch